1. How long does shipping take?
Standard delivery takes 3–7 business days, while express delivery (if available) takes 1–3 business days. Delivery time may vary by location and product type (especially prescription lenses).
2. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. The free shipping threshold will be shown during checkout.
3. Can I return or exchange my glasses?
Yes, glasses and frames can be returned or exchanged within 7 days if they are unused, undamaged, and in original packaging.
4. Can I return contact lenses?
Contact lenses can be returned only if the box is unopened, unused, and sealed.
Open boxes or used lenses cannot be returned for hygiene and safety reasons.
5. Are prescription lenses refundable?
No. Prescription lenses are custom-made, so they are non-returnable and non-refundable.
However, if there is a manufacturing defect, we will replace them.
6. How do I send my prescription?
You can upload your prescription at checkout or send it via email/WhatsApp after placing the order.
Please ensure the prescription is valid and updated.
7. What if I don’t know my Pupillary Distance (PD)?
If your PD is not on your prescription:
- You can measure it using a PD measuring app,
- Visit any optical store to get it measured, or
- Follow our PD measurement guide (available on the website).
8. Can I order glasses without a prescription?
Yes, you can order:
- Fashion glasses
- Zero-power lenses
- Computer/blue-light protection glasses
Prescription is required only for powered lenses.
9. What if I received a damaged or wrong product?
If your product arrives damaged, defective, or incorrect:
- Contact us within 48 hours
- Share photos/videos of the issue
We will arrange a free replacement or refund after verification.
10. Can I cancel my order?
Orders can be cancelled only before they are shipped.
Once dispatched, cancellation is not possible.
Custom/prescription orders cannot be cancelled once processing has started.
11. Do you offer warranty on frames and glasses?
Yes, all frames come with a standard manufacturer warranty against manufacturing defects.
Warranty does not cover accidental damage or wear and tear.
12. How can I track my order?
Once the order is shipped, you will receive a tracking link via SMS/Email.
You can use it to check your delivery status at any time.
13. Are contact lenses safe to wear daily?
Yes, contact lenses are safe if:
- Your prescription is correct
- You follow proper hygiene
- You do not use expired lenses
- You follow the wearing schedule recommended by your optometrist
14. What lens options do you offer?
We offer:
- Single vision lenses
- Progressive lenses
- Blue-light filter lenses
- Anti-glare & anti-scratch lenses
- Photochromic lenses
- High-index lenses
- Computer/reading lenses
15. Do you offer COD (Cash on Delivery)?
Yes, Cash on Delivery may be available for selected locations.
Availability will be shown during checkout.