Shipping & Delivery Policy
Order Processing Time
- All orders are processed within 1–2 business days.
- Prescription lenses and custom orders may require extra processing time (2–5 days).
Shipping Time
- Standard delivery takes 3–7 business days depending on your location.
- Express delivery (if selected) takes 1–3 business days.
Shipping Confirmation & Tracking
- Once your order is shipped, you will receive an email/SMS with the tracking number.
- Tracking updates may take up to 24 hours to reflect on the courier’s website.
Shipping Restrictions
- Prescription lenses and contact lenses may ship only after prescription verification if required.
- We do not ship to PO Boxes or restricted areas as per courier guidelines.
Return & Exchange Policy
Eligibility for Returns
We accept returns under the following conditions:
For Glasses & Frames
- Can be returned or exchanged within 7 days of delivery.
- The item must be unused, in original condition, with tags, packaging, and accessories.
For Contact Lenses
- Returns are accepted only if the box is unopened, unused, and in original sealed packaging.
- Opened boxes, used lenses, or damaged packaging cannot be returned for safety and hygiene reasons.
For Prescription Lenses
- Prescription lenses are non-returnable as they are custom-made.
- However, if there is an issue due to manufacturing defect, we will replace the lenses at no extra cost.
Non-Returnable Items
- Used or opened contact lenses
- Custom/prescription lenses
- Items damaged due to customer mishandling
- Sale or clearance items (unless defective)
Exchange Policy
We allow exchanges for:
- Wrong frame size
- Wrong product received
- Manufacturing defects
Exchanges must be requested within 7 days of receiving the product.
Refund Process
- Once your return is received and inspected, we will notify you via email/SMS.
- Approved refunds will be processed within 7–10 business days to the original payment method.
Damaged / Wrong Product Delivery
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery with photos/videos.
- We will arrange a free replacement or refund after verification.
Cancellation Policy
- Orders can be cancelled only before they are dispatched.
- Once the product is shipped, cancellation is not possible.
- For prescription lens orders, cancellation is not allowed after processing begins.
Contact Us
For any shipping or return related inquiries:
Email: [email protected]
Customer Support Hours: 10 AM – 7 PM (Mon–Fri)